HR BENEFITS PAYROLL : EXPERTISE

Over the last decade, outsourcing of payroll, benefits, and retirement plan administration has become an accepted, and even expected, business practice. Despite numerous benefits, both the initial implementation and the day-to-day execution of an outsourcing agreement present significant challenges to the client and the service provider.

Our consultants have a concentration of knowledge and expertise across all aspects of the industry enabling rapid solutions delivery and high impact benefits. Specifically, we have experience in creation of custom solutions designed and developed from scratch. Additionally, we have been involved in strategic re-engineering of legacy platforms to enable businesses to be more agile and dynamic to meet current business requirements and market demands.

We have significant expertise in each of five major outsourced business functional areas along with their implementation across front, middle, and back office operations:

FRONT OFFICE

Participant web portal
Account administration
Life event initiation
Enrollment information
Plan eligibility & detail
Content management
ACH Payments
Product development
Website usability

MIDDLE OFFICE

Reference data
Customer service interface
Reference/Market data
Customer relationship management
Business intelligence
Order management
Content management
Client servicing
Exception processing

BACK OFFICE & OPERATIONS

QA testing
Reconciliation
Data management
Accounting & billing reporting
Performance measurement
Web services
System design & architecture
Core systems rocessing